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FaQs
Our customer support is available Monday to Friday: 8am-8:30pm.
Average answer time: 24h
What is Hooma ?
Hooma is a US-based brand delivering premium, thoughtfully designed products straight to your door. No middlemen, no retail markups — just quality you can feel.
How long does delivery take ?
Every order is hand-packed at our facility and shipped within 24h. Delivery takes 5 to 7business days nationwide, via our official partner DHL - with full tracking from door to door.
Do you ship with DHL?
Yes. DHL is our exclusive shipping partner. Every package is tracked, insured, and handled with care from our warehouse to your hands.
Dolget a free gift with my order?
Always. Every single Hooma order comes with a free gift - no minimum spend, no conditions. It's our way of saying thank you.
What if I'm not happy with my order ?
We stand behind everything we sell. If you're not 100% satisfied, you have 30 days to return your order for a full refund. No questions asked.
Is my payment secure ?
Yes. Every transaction is protected by SSL/TLS 256-bit encryption and processed through aPCI DSs Level1 certified gateway - the highest standard in the industry. Your card details are
never stored on our servers.
Your data is protected under the California Consumer Privacy Act ([CCPA). We will never sell or share your personal information. Ever.
Why Hooma
Shipped with care.
Every single time.
Hand-packed at our facility
Every order is personally packed by our team before leaving our warehouse. No shortcuts, no automation.
Delivered by DHL
We ship exclusively with DHL — fully tracked, insured, and delivered nationwide across all 50 states.
30-day money-back guarantee
Not satisfied? We refund you. No questions asked, no hassle. Your order is 100% risk-free.
Below retail
Surplus pricing. Always under the label price.
Fast shipping
Delivered direct from our warehouse to your door.
Easy returns
30 days. No questions asked.
4.9/5 stars
Rated by 12,000+ verified customers.